Website and Administrative Services Terms
Last updated 9 September 2026
These terms explain how you may use harleytherapy.co.uk and the administrative support available under the Harley Therapy name. They do not govern therapy, psychiatry, assessment, diagnosis, prescribing or any other professional service supplied by an independent practitioner. Those services are governed by the practitioner's own terms.
1 About these terms
1.1 These terms apply when you access or use harleytherapy.co.uk, contact the Harley Therapy administrative team, submit an enquiry, use an account or portal, or use administrative facilities to arrange or pay for an appointment with an independent practitioner.
1.2 In these terms:
client means the person who receives or proposes to receive professional services from a practitioner;
practitioner means an independent self-employed psychotherapist, psychologist, counsellor, psychiatrist, doctor, coach or other professional whose details appear on the website or whose services are administered under the Harley Therapy name;
site means harleytherapy.co.uk and its associated client-facing administrative systems; and
we, us and our mean HT Management Services Ltd, except where these terms expressly refer to Harley Therapy Ltd.
1.3 If you arrange an appointment for somebody else, references to you include you in your capacity as the person making the arrangement. The client remains the person receiving the practitioner's professional services.
1.4 These terms apply from the date stated above. They do not retrospectively replace terms that applied to an earlier website use or booking. The practitioner terms accepted for a booking continue to govern the practitioner's professional services for that booking.
1.5 If you do not agree to these terms, you should not use the site or its administrative facilities.
2 The Harley Therapy name and the companies involved
2.1 Harley Therapy is a trading name and brand, not a separate legal entity. It is used in connection with distinct support services provided by two companies:
HT Management Services Ltd provides administrative and marketing support to independent practitioners. This includes handling enquiries, appointment administration, forms, communications and payment administration; and
Harley Therapy Ltd provides consulting rooms that independent practitioners may use under separate agreements with that company.
2.2 The site and its client-facing administrative functions are operated by HT Management Services Ltd. Information on the site may also describe the consulting rooms provided by Harley Therapy Ltd.
2.3 Neither HT Management Services Ltd nor Harley Therapy Ltd provides therapy, psychiatry, assessment, diagnosis, treatment, prescribing or other healthcare or clinical services to clients. Neither company directs or controls a practitioner's professional judgement or is a party to the contract under which the practitioner supplies professional services to a client.
3 Independent practitioners and professional services
3.1 Practitioners are independent and self-employed. They are not employees, agents, partners or representatives of HT Management Services Ltd or Harley Therapy Ltd.
3.2 The contract for professional services is between the client and the chosen practitioner. The practitioner is solely responsible for the professional services they provide, including whether to accept a client, the assessment or treatment offered, professional advice, clinical decisions, prescribing, reports, letters, referrals, record keeping and professional confidentiality.
3.3 Each practitioner has their own terms, including their fees and cancellation arrangements. Those terms govern the professional relationship between the client and practitioner. If there is any inconsistency, the practitioner's terms govern the professional services and these terms govern use of the site and our administrative support.
3.4 A practitioner's use of the Harley Therapy name, website, premises, email addresses, telephone number, forms, payment arrangements or administrative systems does not alter their independent status or make either company the provider of their professional services.
4 Information about practitioners
4.1 Practitioner profiles and information are provided to help users make enquiries. Administrative staff may help identify practitioners whose stated areas of practice and availability appear relevant to the information supplied. This is administrative assistance, not a clinical assessment, professional recommendation or guarantee that a practitioner or form of treatment will be suitable.
4.2 Relevant professional registrations or memberships may be shown on a practitioner's profile or in their own terms. Practitioners are responsible for maintaining any registration, licence, membership and professional insurance required for their work. Clients may verify a practitioner's current status directly with the body concerned.
4.3 We take reasonable care when publishing practitioner information but cannot guarantee that every item supplied by a practitioner will always be complete or current. Please tell us if you identify an apparent error.
5 Enquiries and appointment administration
5.1 You may use the site or contact our administrative team to enquire about a practitioner. An enquiry does not oblige a practitioner to accept a client and does not create a contract for professional services.
5.2 Only the practitioner can decide whether to accept a client and which professional services, if any, are appropriate. Administrative staff cannot diagnose, assess risk, recommend treatment, give clinical advice or make decisions for a practitioner.
5.3 We may pass relevant enquiry and booking information to the practitioner so they can decide whether and how to respond. How personal information is handled is explained in the Privacy Notice.
6 Bookings and practitioner terms
6.1 Before a client becomes bound to a booking, the client or authorised person making the booking will be given or directed to the identity of the practitioner and their fee/s.
6.2 A booking is confirmed only when confirmation is issued on the practitioner's behalf, unless the practitioner's terms state otherwise. Proceeding with a booking constitutes acceptance of the practitioner's terms.
6.3 Where a booking is arranged by telephone, the administrative team may send the confirmation and applicable terms by email or make them available in another form that can be saved.
6.4 We may correct an obvious administrative error in a booking after contacting you. Only the practitioner may change the professional services to be provided.
7 Booking for another person and contact details
7.1 If you make an enquiry or booking for another person, you confirm that you have authority to provide the information reasonably required to arrange the appointment. For a child, you may be asked to confirm parental responsibility or other lawful authority.
7.2 You must clearly identify:
the client who will receive the professional services;
the person responsible for payment;
the email address and telephone number to be used for routine appointment administration; and
any person authorised to receive confidential professional correspondence.
7.3 You must ensure that all contact and recipient details supplied are accurate and tell us promptly if they change. We may ask for identity, authority or contact details to be verified before acting on instructions or disclosing information.
7.4 Paying for a client's appointment, making the booking or supplying an email address does not by itself authorise the payer or booking person to receive the client's confidential professional information. Such information will be disclosed only where the practitioner is satisfied that there is appropriate authority or another lawful basis.
7.5 Where a client has capacity to make their own decisions, their instructions about confidential communications will normally take priority over those of a person who made or paid for the booking, subject to applicable law and the practitioner's professional obligations.
8 Forms reports and professional communications
8.1 A practitioner may decide that particular forms, background information or readings are required for their professional work. We may send, receive, upload, store or make those items available as part of the administrative support supplied to that practitioner.
8.2 Reports, letters, prescriptions and other professional documents are authored or approved by the practitioner. Administrative staff may format, transcribe, upload or transmit them on the practitioner's instructions but do not determine or amend their professional content.
8.3 Professional documents will be made available or sent using the contact details, recorded preferences and authorities held for the client, subject to the practitioner's instructions and applicable law. We may use a secure portal instead of ordinary email where appropriate.
8.4 You should check confirmations and communications promptly and notify the administrative team immediately if recipient or contact details are incorrect. Do not forward confidential access links or security credentials to an unauthorised person.
9 Fees payments and receipts
9.1 The practitioner sets the fee for their professional services. The amount and timing of payment will be shown during booking or stated in the practitioner's terms.
9.2 HT Management Services Ltd administers payments on behalf of practitioners. Payments may be processed by a third-party payment provider and, where applicable, apportioned between the practitioner and the companies supporting the practitioner's practice. This payment arrangement does not make either company the provider of the practitioner's professional services.
9.3 An invoice or receipt for professional services may be issued in the practitioner's name. A card or bank statement may display Harley Therapy or a payment provider as the payment descriptor. A payment descriptor identifies the payment channel and does not identify either company as the provider of professional services.
9.4 By authorising a payment, you confirm that you are authorised to use the selected payment method. A payer who is not the client does not acquire any right to the client's confidential information.
9.5 We will not make an additional charge to a payment method unless it has been authorised or is permitted under an arrangement that was clearly disclosed and accepted.
10 Cancellations missed appointments and refunds
10.1 The practitioner's terms govern cancellations, missed appointments, rescheduling and any fee that may be charged. These provisions should be read before the booking is confirmed.
10.2 HT Management Services Ltd may communicate cancellation decisions and administer charges or refunds on the practitioner's behalf. It does not decide professional matters or acquire responsibility for the professional services by doing so.
10.3 Depending on how and when a contract is made, a client may have statutory cancellation rights. Where the law provides a cancellation right and the client asks for professional services to begin during the applicable cancellation period, the practitioner may ask for an express request or acknowledgement as required by law. Nothing in these terms or a practitioner's terms affects rights that cannot lawfully be excluded.
10.4 Refunds administered through us will normally be returned to the original payment method unless another lawful arrangement is agreed.
11 Online appointments and third-party services
11.1 The independent practitioner may choose to conduct an appointment remotely using a video or communication service selected by that practitioner. At the practitioner’s request, Harley Therapy may send or relay access details as an administrative task. Harley Therapy does not provide the video or communication service or the professional consultation conducted through it.
11.2 The client is responsible for having a suitable device, internet connection and private location. The practitioner is responsible for deciding whether a remote consultation is professionally appropriate and for agreeing any alternative if the technology fails.
11.3 Third-party services have their own terms and privacy information. We are not responsible for failures outside our reasonable control, but the administrative team may assist in communicating with the practitioner or rearranging an appointment.
12 Personal information and confidentiality
12.1 Our Privacy Notice explains how HT Management Services Ltd collects and uses personal information for website and administrative purposes, the lawful bases relied on, how long information is retained, who it may be shared with and how individuals may exercise their rights.
12.2 HT Management Services Ltd is responsible as controller for personal information it determines how and why to use for its website and administrative functions. A practitioner will normally be a separate controller for the professional records they create and hold and is responsible for their own privacy information and data-protection obligations.
12.3 Where administrative staff handle practitioner-authored documents or other information to carry out a practitioner's instructions, that handling does not transfer responsibility for the practitioner's professional content or decisions to either company. The applicable data-protection role and arrangements are described in the Privacy Notice and relevant practitioner documentation.
12.4 Information submitted through enquiry, booking, payment, form or portal facilities is not treated as public or available for unrestricted use. It will be handled in accordance with applicable data-protection law and the Privacy Notice.
12.5 These terms do not seek consent to processing that must have another lawful basis. Where consent is relied on for a particular optional use, it will be requested separately and may be withdrawn as explained in the Privacy Notice.
12.6 Email and standard SMS may carry privacy risks. Please use any secure portal supplied for professional documents and avoid sending unnecessary health or confidential information through ordinary messaging channels.
12.7 The Cookie Policy explains how cookies and similar technologies are used on the site and how preferences can be managed.
13 Safeguarding and urgent help
13.1 The website and administrative team are not emergency, crisis-monitoring or clinical services. Messages and submitted information may not be reviewed immediately and administrative staff cannot assess clinical urgency.
13.2 If there is an immediate risk of serious harm or a medical emergency, call 999 or attend the nearest accident and emergency department. For urgent NHS advice, contact NHS 111. Samaritans can be contacted on 116 123.
13.3 Where permitted or required by law, information may be used or disclosed to address a serious safeguarding concern, protect vital interests, comply with a legal obligation or support the establishment, exercise or defence of legal claims. Further information is provided in the Privacy Notice and the practitioner's own privacy information.
14 Acceptable use
14.1 You may use the site only for lawful purposes. You must not:
misuse the site, account, portal or communication systems;
attempt to gain unauthorised access to systems, accounts or data;
introduce malicious code or interfere with the site's operation;
impersonate another person or provide information you know to be materially false;
infringe another person's privacy, confidentiality or intellectual-property rights; or
use the site to send unlawful, abusive or unsolicited material.
14.2 You are responsible for keeping account details, passwords and secure links confidential. Tell us promptly if you believe that an account or link has been accessed without authority.
14.3 We may restrict or suspend access where reasonably necessary to protect users, practitioners, systems or information, investigate misuse, comply with law or maintain the site.
15 Website information and availability
15.1 General website content, including articles and guides, is provided for information only. It is not medical or other professional advice and is not a substitute for an individual assessment by a suitably qualified professional.
15.2 We take reasonable care to maintain the site but do not guarantee that every part will always be available, uninterrupted or free from error. We may update, suspend or withdraw website features where reasonably necessary.
15.3 We do not guarantee that general information on the site will be appropriate for a particular person or situation. You should obtain appropriate professional advice before acting or deciding not to act on it.
16 Intellectual property
16.1 Unless otherwise stated, website content and the Harley Therapy name and logos are owned by or licensed to Harley Therapy Ltd. The Harley Therapy name and logos include registered UK trade marks UK00003417981 and UK00002519092.
16.2 You may view and print reasonable extracts for personal, non-commercial use. You must not reproduce, modify, distribute, sell or commercially exploit website content without the relevant owner's prior written permission, except where the law permits.
17 Links to other websites
17.1 Links to third-party websites are provided for convenience and information. They do not necessarily imply endorsement, and we do not control third-party content or privacy practices.
17.2 You may link fairly and lawfully to the site's home page provided that you do not suggest an association, approval or endorsement that does not exist.
18 Responsibility and liability
18.1 Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of data-protection law, breach of statutory rights, or any other liability that cannot lawfully be excluded or limited.
18.2 HT Management Services Ltd is responsible for taking reasonable care in supplying its administrative services. Harley Therapy Ltd supplies consulting-room facilities to practitioners under its separate agreements with them. Each company remains responsible for its own acts and omissions to the extent required by law, but neither company accepts responsibility for the acts, omissions or professional services of an independent practitioner.
18.3 The practitioner is responsible for the professional services supplied under the practitioner's contract with the client. Any concern about assessment, treatment, prescribing, professional advice, reports, professional records or clinical decisions should be raised with the practitioner.
18.4 Neither company will be responsible for loss caused by inaccurate or incomplete information supplied by a user, failure to notify a change of contact or recipient details, unauthorised sharing of access credentials, or events outside the company's reasonable control, except to the extent that the loss was also caused by that company's failure to take reasonable care or another liability that cannot lawfully be excluded.
18.5 Neither company excludes liability merely because an activity was carried out electronically or through a third-party system. Statutory consumer rights remain unaffected.
19 Complaints
19.1 Complaints about a practitioner's professional services, conduct, professional documents or decisions should be raised with the practitioner first and, where appropriate, with the practitioner's relevant professional or regulatory body.
19.2 Complaints about appointment administration, communications or payment administration should be sent to HT Management Services Ltd. Complaints about consulting-room facilities should be sent to Harley Therapy Ltd. If a complaint concerns more than one function or is sent to the wrong recipient, the administrative team will help route it appropriately.
19.3 A data-protection concern may be sent to the Data Protection Lead using the details in the Privacy Notice. An individual also has the right to complain to the Information Commissioner's Office.
20 Changes to these terms
20.1 We may update these terms to reflect changes to the site, administrative arrangements or law. The current version and its effective date will be published on this page.
20.2 Changes apply prospectively from the published effective date. A material change will not retrospectively alter a practitioner's terms for a booking already made unless the client and practitioner lawfully agree otherwise.
21 Governing law
21.1 These terms and any non-contractual dispute concerning them are governed by the law of England and Wales.
21.2 If you are a consumer, the courts of England and Wales will have non-exclusive jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the part of the United Kingdom where you live. Nothing in this section deprives a consumer of any mandatory protection provided by the law that applies to them.
22 Contact and company details
Questions about these terms or administrative services may be sent by email to help[at ]harleytherapy.co.uk or by telephone on 0207 550 5658.
HT Management Services Ltd. Company number 10507953. Registered office 10 Harley Street London W1G 9PF
Harley Therapy Ltd. Company number 06185936. Registered office 1 Berry Street London EC1V 0AA